Terms & Conditions

About using our website

Use of Intellectual Property contained on this website

This website contains a variety of content including graphics, designs, databases, trade get up and colours, trade marks and brand names which are protected intellectual property rights of the respective owners. The owners of Intellectual Property rights contained on this website are Pettigo Comercio Internacional Limitada, Lycamobile UK Limited and affiliated companies respectively. By using this website, you acknowledge the respective intellectual property rights and agree to adhere to these terms of use intellectual property use.

Trade Mark Rights ®

LYCAMOBILE®, the Lycamobile logo®, the Lycamobile globeman®, the Lycamobile heart logo®, LYCAWORLD® and LYCA® are registered trade marks of Pettigo Comercio Internacional Limitada. The use of any trade marks of Pettigo Comercio Internacional Limitada is strictly prohibited without prior written consent and licence for such use.

The LYCAMOBILE mark is a registered trade mark for online retail services relating to telecommunications. Use of the Lycamobile mark for ad campaigns, AdWords, meta tags on websites and for search engine optimisation without clearly identifying that you are not the owner of the mark is prohibited.

Registered Design Rights RCD

The Lycamobile logo design is a Registered Community Design of Pettigo Comercio Internacional Lda. No use of the design, including making, offering, putting on the market, importing, exporting, stocking for sale or otherwise using of a product which incorporates the Lycamobile logo design is permitted without prior consent for such use. No use of the Lycamobile logo on any product for sale, including books, magazines, newspapers, digital media formats is permitted without prior consent unless such use is for non-commercial, teaching or experimental purposes.

Database Rights

Applicable tariff rates provided on this website amount to database rights and as such are protected by the Database Directive. Unauthorised use, extraction or copying without the permission of the respective right holders is strictly prohibited. All information regarding tariffs is for customer information purposes only, and is not to be reproduced without permission.

Copyright

Content such as graphics, text, video content and other media contained on this website is protected by copyright law and is not to be reproduced or distributed without prior permission of Pettigo Comercio Internacional Limitada .

Permission for Use of Intellectual Property Content

All parties, including wholesalers and business partners are NOT permitted to use the intellectual property rights of the respective owners without prior written consent or licence of the respective owners. Media and press outlets are not permitted to use any content contained on this website without prior permission. Any third party use of marks or logos is prohibited. This includes use of the term "LYCAMOBILE" or "LYCA", logos or designs for sale or offer of goods without permission. Wholesalers are advised to contact Lycamobile in order seek permission before obtaining use, or to verify the extent of their permission of use. Consumers are permitted to view content and involuntarily store data as part of the function of using the website for their own non-commercial purposes but are not permitted to reproduce, copy or use any content on any third party website whatsoever to the fullest extent permitted by law in the respective jurisdiction.

These terms do not apply to any statutory exemption in force or enacted subsequent to the posting of these terms of use which permits use of content. Please note that you are put on notice that use of statutory defences does not grant an automatic right to use or partake in any "fair dealing" of content on this website. For users in jurisdictions which grant a user a right of "fair use" of content, that use should be strictly in adherence to the lawful provisions applicable. Use of this website does not provide users with any general grant of license to use content of this website.

Seeking Permission for Use

If you wish to use content for your website, business or other purposes, please write to Intellectual Property Clearance Department, Legal Department, Lycamobile UK Ltd, Walbrook Building, 195 Marsh Wall, London, E14 9SG, United Kingdom or email us at ip-legal@lycamobile.com using "PERMISSION FOR USE" in the email header, and stating what elements of content you wish to use, the purpose of the use and the intended period of use. Please provide full company details or your own details to ensure your request is processed promptly. Should you fail to receive a response, this should not be considered as any implied acceptance or grant of use for the content. Should permission for use be granted, you may be required to enter into a license agreement and pay a fee for the use, depending on the purpose of your intended use.

Counterfeit Goods

Lycamobile actively monitors use of its products and will pursue any legal means necessary to eliminate counterfeit goods from distribution or production.

If you produce, distribute, offer for sale any counterfeit Lycamobile product including SIM cards, e vouchers, top up vouchers you are infringing the trade mark, design rights, copyright and other intellectual property rights of Pettigo Comercio Internacional Lda and its respective authorised licensees. You are also committing a criminal offence for which the owners will pursue prosecution in the criminal and civil courts of those responsible.

If you become aware of counterfeit or unauthorised use of Lycamobile goods, please inform our team by writing to Legal Department, Lycamobile UK Ltd, Walbrook Building, 195 Marsh Wall, London, E14 9SG, United Kingdom, or email us at ip-legal@lycamobile.com

These intellectual property terms of use are current as at 20 September 2012 and may be updated and amended without notice.


Privacy Policy

Your privacy is important to us

At Lycamobile UK Limited ("Lycamobile"), we look after your Personal Data carefully. We adhere strictly to the requirements of the UK Data Protection Act 1998 (the "Act") and other data privacy and data retention regulations.

This Privacy Policy (together with our general terms and conditions which may be found at www.lycamobile.co.uk/terms describes how we generate, collect, use, process and store the Personal Data that you provide to us or that is generated or collected when you use our online services and when you use our mobile telephone services. Please take a moment to read our Privacy Policy so you know what choices you have about your Personal Data. This Privacy Policy may change occasionally so it's a good idea to come back and read through it again, from time to time.

For the purpose of the Act, the data controller is Lycamobile UK Limited (Company Number 05903820) located at 3rd Floor Walbrook Building, 195 Marsh Wall, London E14 9SG.

Information we may collect from you

We may collect and process the following Personal Data about you:

  • Your name, address, date of birth, mobile telephone number, call data records including Traffic Data and Location Data, top-up records, credit card or debit card details, billing records, voice mail recordings.
  • If you contact our Customer Services Department, we may keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance.
  • Information that you provide by filling in forms on our website www.lycamobile.co.uk. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products or servces. We may also ask you for information when you report a problem with our website or our mobile telephone services and products.
  • Details of your visits to our website including, but not limited to, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • >We may also ask you to complete surveys that we use for market research purposes, although you do not have to respond to them.
  • Other data, from time to time, to help us provide you with improved products and services. For example, now and again we might ask you to fill in a questionnaire, just so you can let us know how we're doing.
  • We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about a user's browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. Cookies enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our website according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our website.

You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the setting of Cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you log on to our website. Please note that our advertisers may also use Cookies, over which we have no control.

Where we store your personal data

Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your Personal Data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure environment for your Personal Data, Lycamobile cannot guarantee the safety of any personal information that you transmit to Lycamobile online.

The Personal Data that we collect from you may be transferred to and stored in a destination outside the European Economic Area (EEA). It may be processed by staff that operate outside the EEA and who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of payment details and the provision of support services. For example, Lycamobile uses call center and technical services from associated companies in India.

Where the data protection laws of these countries do not provide the same level of data protection as in the UK, we will take steps to ensure that your Personal Data is protected in accordance with the requirements of UK law, including requiring appropriate security measures from the third party to protect your Personal Data. We will also monitor compliance with such security measures for the lifetime of our contractual relationship with the third party.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Sim card registration criteria

NON REGISTRATION COUNTRIES

To use the Services, you must first activate your SIM Card, and to ensure that the SIM Card is working properly, you must also make a call, send an SMS and/ or use the data services in your Home Country (which is identified by the country code of your mobile number). Please ensure you have sufficient credit on your Account prior to use.

REGISTRATION COUNTRIES

To use the Services, you must first register and activate your SIM Card, and to ensure that the SIM Card is working properly, you must also make a call, send an SMS and/ or use the data services in your Home Country (which is identified by the country code of your mobile number). Please ensure you have sufficient credit on your Account prior to use.

Uses made of the personal data

We use Personal Data held about you in the following ways:

  • Supplying the Products and Services to you,
  • The administration of your Account by the Customer Services Department,
  • Providing you with service information, for example about Network faults,
  • The prevention or detection of fraud,
  • Market research and profiling your usage and purchase preferences, and
  • Complying with applicable laws and regulations.

Lycamobile and other Lyca companies may also use your Personal Data to contact you by post, telephone, e-mail or SMS to let you know about products and services offered by Lycamobile, other Lyca group companies and selected companies, including any special offers and promotions, which may interest you. If you do not wish to receive this information or be contacted in this way, you may at any time, free of any charge, opt out of this direct marketing by requesting to be put on a designated list. You may make this request by contacting the Customer Services Department or by sending an e-mail to unsubscribe@lycamobile.co.uk

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the Personal Data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

We may disclose your Personal Data to any member of our group of companies in respect of the uses set out above.

We may disclose your personal information to third parties related to a prospective change of control or investment in Lycamobile or if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation or to protect the rights, property, or safety of Lycamobile, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to a marketing company. You can exercise your right to prevent this processing by checking certain boxes on the forms we use to collect your data at the time of collection or you can also exercise the right to opt out at any time by contacting the Customer Services Department at the address below.

Our website may, from time to time, contain links to and from the websites of our associated companies. If you follow a link to any of these websites, please note that these websites follow their own Privacy Policy and we are not responsible or liable for these policies.

Access to information

You're welcome to ask us what information we have about you, any time you like. If you need us to send it to you, it'll cost £10.00. This fee covers the cost of our administration. If any of the details are incorrect, let us know and we'll amend them right away. If you'd like us to send you the information, you can write to our Customer Services Department at the below address, enclosing a cheque or postal order for £10.00 made payable to Lycamobile UK Limited

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

Links from our website to other websites

Please be aware that our website provides access to other websites by linking to them. We are only responsible for the privacy, content or security of the Lycamobile website.

Contacting us

If you have any comments or queries concerning our website, please contact us. For queries regarding Lycamobile's products or services, please call our Customer Services Department on 322 from any Lycamobile Account or +447973 101322 from another telephone. You may also e-mail the Customer Services Department at cs@lycamobile.co.uk or by completing the online enquiry form at http://www.lycamobile.co.uk/en/contactus

If you have any questions or concerns about our use of your Personal Data you should write to Lycamobile at the address below:

Customer Services Department
Lycamobile UK Limited
3rd Floor, Walbrook Building
195 Marsh Wall
E14 9SG London

Cookies Policy

How we use our cookie policy

What are cookies?

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

Cookies Policy